About Us
We Love Inspiring Kids To Ride a Bike
Our mission is to build lightweight balance to pedal kids bikes that develop two-wheeled balance, coordination, and confidence in children.
Our Commitment
- $15 Flat-rate shipping Australia-wide available on all bike and accessory orders.
- Simple, No Hassle, No Worry 30-day returns. We don’t believe in buyer remorse.
- Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
- To engage in Honest, Ethical, and Transparent business practices.
- We are fully committed to ensuring your privacy. We will never sell, give away, distribute, and/or rent information about our customers.
- Responsive White-Glove Customer Service. Email us with any questions or concerns, we’ll get right back to you.
We Offer True Value
As the customer: You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you’ve chosen, feel secure throughout the entire checkout and transaction process, final delivery to your home in a timely manner, and comprehensive aftercare.
The products: We take great care in the design and manufacturing quality of our kid’s biking products that we truly believe in. If a product doesn’t not meet our high safety and quality standards, we simply won’t sell it. We stand by our bike quality and apply quality controls to ensure only the best products go out the door. This is why we offer a world-class 5-year warranty of our bike frame and forks and 2 years for all other bike components to give you peace of mind in your purchase with Kidvelo.
Customer Service
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